Jobs

Sales and Studio Manager

Time: Part-Time Hourly or Salary (TBD)

Compensation: $(DOE) per hour, Free Studio Membership, 25% off Retail

Shift and Schedule: Flexible. Some In-Studio, Some Virtual. 20 hours per week to start - with room to grow into a full time salaried position. Shift patterns vary (approx 3-4 hours per day) and include some weekend emails.
Department/Service: Boutique Fitness Studio Setting

Reports to: Studio Owner
Degree of Supervision: Moderate
Basic Function: The Sales and Studio Manager is responsible for the overall experience of the Ritual Reform customer as well as driving the profitability of the business, in particular through retaining existing clients and attracting new clients (net gain) at each of our 3 locations.

In parallel, the Sales and Studio Manager will execute effective leadership management practices to ensure that every team member feels supported and looked after whilst delivering best practices, and efficient operational management to maintain day to day operational output.

By delivering the highest quality of service to our clients, promoting a sense of belonging amongst our clients and creating a culture that exceeds expectations, the Sales and Studio Manager will ensure that every client receives a memorable experience for the longest possible duration.

Through absolute dedication to detail, operational efficiency, delivery of brand standards and compliance, this role will ensure that all company and statutory requirements are met.

Other: Stay up to date with industry trends and best practices

Qualifications:

  • Friendly and welcoming; able to build strong and trustworthy relationships to meet goals and support clients.

  • Experience developing client relationships, diffusing difficult situations and reframing situations to their most positive perspective. An ability to encourage clients in dark moments is a must in this role.

  • 3+ years of customer service experience using email, phone and in person support.

  • 3+ years providing hands on, high quality customer sales and customer support.

  • Understanding of the fitness industry, or passion for fitness and wellness industry

  • Ability to learn and utilize platforms such as Canva, Meta and Squarespace. 

  • Willing to go the extra mile.

  • Never settling – always finding a way to improve service and the Company.

  • Effective communication skills - ability to communicate effectively with the owner.

Essential Job Duties

SALES & RETENTION

  • Process all bookings and payments.

  • Present, promote and sell products and services to existing and prospective clients.

  • Handling all client and prospect enquiries via the telephone, email and face to face; intro pack conversions, and upsales of service.

  • Proactively pursue and develop a strong pipeline of new business and lead generation opportunities.

  • Management of the full sales process to include lead generation, recognising clients needs and requirements, presenting our services and closing sales.

  • Ensuring that pipeline, lead, loss and acquisition data is recorded in the company tech stack.

  • Reducing the number of client cancellations through efficient communications, creative solutions to requests and delivering exceptional customer service.

  • Identify and implement opportunities to surprise and delight clients.

  • Proactively manage all cancellation requests and ensure each one is called prior to processing the cancellation.

  • Maintain an attrition rate below 5%

CUSTOMER SERVICE

  • Deliver world class friendly, and welcoming service for every client, every time. Promoting a sense of belonging amongst our clients and creating a family culture that exceeds expectations and ensures a memorable experience for every client.

OPERATIONS

  • Manage daily operations across the Studio. Communicate daily and weekly targets and facilitate their achievement through the team.

  • Proactively manage and be responsible for all Hygiene, Maintenance and Health and Safety issues, ensuring a safe environment for employees and members.

  • Comply with all company and member security requirements and policies – in particular, data protection.

  • Facilitate supplies orders and studio restocking. 

  • Assist with merchandising orders. 

  • Ensure adherence to all company policy, seeking advice from the Owner.

  • Report on Studio’s performance as required by the Owner.

  • Undertake any reasonable request from the Owner

Personal Attributes:

Must also demonstrate the following personal attributes:

  • Good people skills; friendly, welcoming, empathetic, solid boundaries. 

  • Possess excellent organizational and time management skills 

  • Ability to multitask

  • Respectful of all clients

  • Excellent communication and teamwork

  • Ability to meet deadlines. 

  • Ability to recognize areas of improvement and proactively communicate with management

  • Demonstrate sound work ethics

  • Be a self-starter

  • Ability to deal calmly and logically with problems and people

Development

At Ritual Reform we are passionate about development and our goal is to promote from within wherever possible. This position is seen as the first step for future career progression into a Senior Management role.

  Contact: sarah@ritualreform.com with your resume, or questions about the position.